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Complaints

Complaints

Brookfield is committed to maintaining a high standard of customer service consistent with best practice principles. Should you at any time wish to make a complaint below is a brief outline of the steps you should take.  More details can be found in the Brookfield Complaint Resolution Guide.

  • Contact us and explain the problem. If you use an intermediary such as a financial planner or broker they can convey the complaint to us on your behalf.
  • If your complaint cannot be resolved over the phone, you can make a formal written complaint to us.
  • If you are unsatisfied by the outcome you can contact the appropriate external dispute resolution service.

More details can be found in the Brookfield Complaints Resolution Guide.

Brookfield Customer Service
Email:         clientenquiries@brookfield.com
Free call:    1800 570 000

 

 


 

 

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